Accessibility
Effective August 2, 2025
E Medical Center is committed to ensuring that our website, facilities, and communications are accessible to all patients, visitors, and community members. We continuously work to remove barriers and improve the experience for everyone.
Digital Accessibility
This website is designed and maintained to conform to WCAG 2.1 Level AA guidelines. We strive to ensure that all users can access information and services regardless of ability or technology.
Keyboard Navigation
All interactive elements are accessible via keyboard. Users can tab through links, buttons, and form fields in a logical order.
Screen Reader Support
Content is structured with semantic HTML, ARIA labels, and meaningful alt text to support screen reader users.
Color Contrast
We maintain sufficient color contrast ratios throughout the site to ensure readability for users with visual impairments.
Resizable Text
Text can be resized up to 200% without loss of content or functionality, using browser zoom or system settings.
If you encounter an accessibility barrier on this website, please let us know through our Contact Us page. Include the page URL, the nature of the issue, and your browser or assistive technology so we can address it promptly.
Physical Accessibility
All E Medical Center locations are designed to accommodate patients with disabilities. We provide accessible parking, entrances, restrooms, and patient areas.
Accessible Parking
Designated accessible parking spaces are located near main entrances at all locations.
Entrances & Pathways
Ramp access, automatic doors, and obstacle-free pathways are available at all public entrances.
Restrooms
Accessible restroom facilities are available on every floor of our main hospital and clinic buildings.
Patient Transportation
Wheelchair-accessible transport is available for movement between departments and buildings.
Auxiliary Aids and Services
We provide auxiliary aids and services at no cost to ensure effective communication with patients who have disabilities or limited English proficiency.
Effective Communication
We ensure that patients with disabilities receive information in accessible formats. If you need materials in an alternative format, such as braille, large print, audio, or electronic files, please contact us in advance of your appointment.
Auxiliary aids and services are provided free of charge. Requests for specific accommodations should be made as early as possible to allow sufficient time for arrangement.
Grievance Process
If you believe E Medical Center has failed to provide reasonable accommodations or has discriminated against you on the basis of disability, you have the right to file a grievance.
Step 1
Notify Us
Contact our Patient Relations department to report the concern.
Step 2
Investigation
We will investigate the complaint promptly and confidentially.
Step 3
Resolution
We will communicate our findings and corrective actions, if any.
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
Website Accessibility Feedback
We are continuously improving the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us.
Patient Financial Services / Accessibility Feedback
Email: info@emedicalcenter.com
Phone: (757) 654-5772
Address: 3120 Coliseum Central Drive, Hampton, VA 23666
Policy Review and Compliance
This Accessibility Policy is adopted as the official accessibility standard for E Medical Center and is effective as of August 2, 2025. The Hospital’s Compliance Officer shall review this policy periodically to ensure continued compliance with applicable law, including the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, and related regulations. Where this policy conflicts with applicable law, applicable law shall control.