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Nondiscrimination Notice

Effective August 2, 2025

E Medical Center complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, or any other protected characteristic in the delivery of care, services, programs, or employment.

Civil Rights Compliance

E Medical Center is committed to providing equitable care and services to all patients and visitors. We do not exclude people, deny benefits, or subject individuals to discrimination in any of our programs or activities on the basis of:

Race
Color
National origin
Age
Disability
Sex
Religion
Genetic information
Sexual orientation
Gender identity
Veteran status
Any other protected characteristic under applicable law

Language Assistance Services

Free language assistance services are available to patients with limited English proficiency, including:

✓Qualified interpreters for medical appointments and procedures
✓Translated written materials and consent forms
✓Video remote interpreting (VRI) when on-site interpreters are unavailable
✓Telephone interpretation services
✓Multilingual signage and wayfinding at all locations
✓Translation of discharge instructions and follow-up care plans

These services are provided free of charge. Let us know your preferred language at the time of scheduling or check-in so we can arrange appropriate accommodations.

Auxiliary Aids and Services for Disabilities

Auxiliary aids and services are available free of charge to people with disabilities, including:

✓Assistive listening devices
✓TTY and relay services
✓Written materials in alternative formats (braille, large print, audio, electronic)
✓Qualified readers
✓Qualified sign language interpreters
✓Auxiliary aids for effective communication

Employment Practices

E Medical Center provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We are committed to a workplace free from discrimination and harassment.

Employment decisions, including hiring, promotion, compensation, and termination, are based on merit, qualifications, and business needs.

Grievance Procedure

If you believe that E Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance through our Patient Relations department.

Step 1

File a Complaint

Submit a written or verbal grievance to Patient Relations in person, by phone, or by email.

Step 2

Review & Response

Patient Relations will review the complaint and respond within a reasonable timeframe.

Step 3

Escalation

If unresolved, you may file a complaint with the Office for Civil Rights of the U.S. Department of Health and Human Services.

Contact Us

For questions about this notice, to request language assistance or auxiliary aids, or to file a grievance, contact:

Patient Relations Department

E Medical Center

3120 Coliseum Central Drive, Hampton, VA 23666

Phone: (757) 654-5772

Email: info@emedicalcenter.com

Complaints may also be filed with:

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201

Policy Review and Compliance

This Nondiscrimination Notice is adopted as the official civil rights notice for E Medical Center and is effective as ofAugust 2, 2025. The Hospital’s Compliance Officer shall review this notice periodically to ensure continued compliance with Title VI of the Civil Rights Act, Section 504 of the Rehabilitation Act, the Age Discrimination Act, and other applicable federal and state civil rights laws. Where this notice conflicts with applicable law, applicable law shall control.